Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

To start a return, please contact us at support@icommify.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note: items sent back without first requesting a return will not be accepted.

For any questions regarding returns, feel free to contact us at support@icommify.com.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item — so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Personal care items (including beauty products that have been opened or used)

  • Custom products (such as special orders or personalized items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you’re unsure whether your item is eligible, please contact us.

Exchanges

The fastest way to ensure you get the product you want is to return the item you have. Once your return is accepted, you can place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original condition — unworn, unused, with tags, and in its original packaging — with proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since your return was approved, please contact us at support@icommify.com.